Warranty Claims
Report damaged, faulty or incorrect goods and track your tickets.
- 1
Lodge a claim
Fill in the claim form with your invoice number and add photos of the product, the fault and the SKU/serial label.
- 2
We assess it
Our warranty team reviews the claim and may ask for more photos or to inspect the goods.
- 3
We resolve it
Approved claims are settled by replacement, repair, parts or credit. You're emailed at each step.
Sign in to lodge a claim
Warranty claims are lodged from your trade account, so we can match them to your orders and keep you updated.
Can't sign in? Email warranty@heqs.com.au with your invoice number and photos (Mon–Fri, 8:30am–5:00pm).