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© 2026 HEQS Wholesale Pty Ltd. ABN 58 169 199 721

Delivery, Returns & Warranty

A plain-English summary of our trade terms. The full Terms & Conditions apply to every order.

Delivery

Clauses 2 and 3

Delivery charges, packaging surcharges and GST are added to your order.
A $15 handling and delivery charge may apply to invoices under $100 (ex GST).
Delivery dates are estimates. We may deliver an order in parts and invoice each part.
Orders can only be changed or cancelled with our agreement.

Check your delivery

Clause 7

Tell us about any damage or shortage within 2 days of delivery.

Faulty goods and warranty

Clause 8

Tell us within 7 days of delivery about damaged or faulty goods.
Keep the goods available for inspection and return.
We will replace, repair, or cover the cost of an equivalent product.

Returns

Clause 4

Products are sold on a non-return basis unless damaged, faulty or delivered incorrectly.
Every return needs our approval first, and we may inspect the goods.
Keep your signed return paperwork as proof of return.
A 15% re-stocking fee applies to approved change-of-mind returns.

Payment

Clause 5

Unless agreed otherwise: a 50% deposit with your order, the balance before dispatch.
Approved credit accounts: payment within 7 days of the end of the month of delivery.

Report a delivery issue or arrange a return

Email sales@heqs.com.au with your order number and photos, or call your nearest team: NSW (02) 8740 5642, VIC (03) 8596 2366, QLD (07) 3706 5769.