HEQS Wholesale Quality Policy

HEQS Wholesale is committed to complying with the requirements of our Management System, with all applicable legislation, and regulations and to continually improve the effectiveness of this Management System. HEQS Wholesale is committed to achieve and exceed the expectations of internal and external customers by:

• Providing all staff with training, resources, and authority to effectively handle all customer enquiries without the much-need to re-direct the enquirer
• Providing value for money for bouth products and services
• Identifying product and service requirements to increase customer satisfaction For example, website updates, telephone system updates internet tracking systems for delivery
• Honouring all statutory obligations.
• Improving all our systems and processes to meet our changingcustomer's demands and needs and to adapt to supplier'srequirements.

Best Practice

Improvement will be achieved through our commitments to our integrated management system which complies with ISO 9001, ISO 45001 and ISO 14001 standards. We will accomplish our business objectives as a responsible and ethical member of our community, sensitive to the social and environmental impact of our actions;